Windows: Outlook (IMAP)
Outlook for Windows Email Setup
Use this guide to set up your email account in Microsoft Outlook on a Windows computer.
Watch the video, then follow the written steps below.
Video Instructions
Before You Start
Before setting up your email account, make sure you have:
- Your full email address
- Your email password
- A working internet connection
We recommend using IMAP because it keeps your email synced across your devices.
Email Server Settings
Incoming Mail
Server: imap.emailpnl.com
Port: 993
Security: SSL/TLS
Outgoing Mail
Server: smtp.emailpnl.com
Port: 465
Security: SSL/TLS
If port 465 does not work, try port 587 with STARTTLS.
Username: Use your full email address.
Webmail:
https://webmail.emailpnl.com
Step-by-Step Instructions
- Open Microsoft Outlook on your Windows computer.
- Go to the account setup screen.
- Enter your full email address.
- Choose manual setup if Outlook asks for the account type.
- Select IMAP.
- For the incoming mail server, enter imap.emailpnl.com.
- For the incoming port, enter 993.
- Make sure the incoming security option is set to SSL/TLS.
- For the outgoing mail server, enter smtp.emailpnl.com.
- For the outgoing port, enter 465.
- Make sure the outgoing security option is set to SSL/TLS.
- Enter your email password when prompted.
- Save the account.
- Send yourself a test email to make sure sending and receiving both work.
Common Problems
Outlook says it cannot connect to the server
Check that the incoming and outgoing server names are typed correctly.
I can receive email but cannot send email
This usually means the outgoing mail settings are incorrect. Check the outgoing server,
port, and security setting.
Outgoing server: smtp.emailpnl.com
Port: 465
Security: SSL/TLS
My password is not working
Make sure you are using your full email address and the correct email password.
Outlook keeps asking for my password
This usually means the password, username, or server settings are wrong.
Make sure the username is your full email address.
Need Help?
If you get stuck, contact us and we can walk you through the setup.